Help center

Frequently asked questions

Everything you need to know about products, delivery, pickup, payment and returns.

What is in the Standard Ina Box?

The Standard Ina Box is scooped from a colorful mix of stationery, accessories and surprises. It costs AED 229.

What comes with the 2 Scoops + 1 Gift bundle?

You receive two Ina Box scoops plus one surprise gift worth more than AED 30. The bundle price is AED 397.

Can I request a packing video?

Yes. Add the Packing Video Request product for AED 20 and we will record your box being packed and scooped.

Is delivery free?

Yes. Free UAE delivery in 1–2 days. Pickup is also available by arrangement.

Can I order through WhatsApp?

Yes. Message +971 54 307 3099 and include the product number or name you want.

Can I return a mystery box?

Mystery boxes cannot be returned because of item preference. If an item arrives damaged, contact us within 48 hours with photos.

Shipping and pickup

Free UAE delivery in 1–2 days. Delivery timing is confirmed after ordering. Pickup can be arranged directly with Ina Box.

Mystery products cannot be returned for preference. Damaged or incorrect items must be reported within 48 hours of delivery.

Customer information is used to process orders, arrange delivery, provide support and send updates only when requested.

Mystery contents vary according to stock and availability. Product photography demonstrates the style of items and does not guarantee exact contents.